​Mailing and Vis​iting Address​

European Insurance and Occupational Pensions Authority
Westhafenplatz 1
60327 Frankfurt am Main

Working Hours


Monday to Friday: 8:30 to 17:30 CET 
Saturday, Sunday, and public holidays: closed

Public Holidays​ in 2018

In 2018, EIOPA's offices will be closed during the following public holidays:

​​1 January
Monday, New​​​ Year's Day​​
​2 January
​Tuesday, following New​​​ Year's Day​​
​29 March
​Maundy Thursday
​30 March
​Good Friday
​2 April
​Easter Monday
​1 May
​Tuesday, Labour Day
​9 May
​Wednesday, Anniversary of the Declaration by President Robert Schuman in 1950
​10 May
​Thursday, Ascension Day
​11 May
​Friday, day following Ascension Day
​21 May
​Whit Monday
​3 October
​Wednesday, Day of German Unity
​1 November
​Thursday, All Saint's Day
​2 November
​Friday, All Soul's Day
​From 24 to 31 December
​Christmas and end of year (6 days)


Fax:          +49 (0) 69 95 11 19 19

Switchboard hours are from Monday - Friday, 8:30 hrs - 17.30 CET

General Public Enquiries


For information about EIOPA’s activities, please contact us by e-mail or phone from Monday to Friday between 8:30 and 17:30 CET. 

Solvency II Enquiries


Solvency II Guidelines​​

For enquiries linked with Solvency II guidelines please submit your questions via the Questions & Answers tool on the dedicated Website section.
For enquiries not linked with guidelines please send an email to

Solvency DPM and XBRL Reporting

​For e​nquiries linked with the EIOPA Data Point Model (DPM) or XBRL taxonomy please send an email to:​

Stakeholder Groups

​For e​nquiries linked with EIOPA Stakeholder Groups, please send your enquiries to Further information is available on the Stake​holder Groups web secti​​on​​. 

Media Enquiries​

For media enquiries about EIOPA’s activities, journalists should contact us by email or phone from Monday to Friday between 8:30 and 17:30 CET.


To visit EIOPA as a group or request a meeting with EIOPA's management or experts please:

  1. Send an email to,
  2. Fill out and attach this visit req​uest form​​​ and send with the email (please note, if you get an error, try opening the document with the Firefox or Chrome browser)
For your convenience we have compiled all the information you need for visiting EIOPA in our EIOPA Handbook for visitors​. This handbook contains details on how to get to EIOPA from Frankfurt International airport​, by train, by foot and by taxi.

Speaking Engagements

To invite a member of EIOPA's management or an expert to speak at a conference or event please:


  1. Send an email to invita​
  2. Fill out and attach this​ speaking e​ngagement request form​​ and send with the email (please note,​ if you get an error, try opening the document with the Firefox or Chrome browser)​



For enquiries linked with recruitment please send an email to​:

For further information please see the careers page.​


For procurement enquiries please send an email to​:

For further information please see the procurement page.​​​

​​Public Access to Documents

Under the Charter of Fundamental Rights (Article 42) and the Treaty (Article 15(3) TFEU), any citizen has a right of access to documents of the EU's institutions, bodies, offices and agencies.

EIOPA already provides on its website access to many documents relating to the Authority and its processes. If you cannot find the information you require on the website, for requests for documents please consult the dedicated Website section​


For complaints please consult our dedicated Website section​.