​Conduct of Business Oversight Team

The ​Conduct of Business Oversight Team enhances the monitoring and early identification of consumer detriment by emphasising preventive and risk-based supervision as well as developing qualitative and quantitative retail risk indicators and thematic reviews. The tools include:
  • collecting, analysing and reporting on consumer trends;
  • retail risk indicators allowing assessment of the effects on consumers of insurance products characteristics and distribution processes;
  • thematic reviews of specific financial activities causing consumer detriment or barriers to the effective retail market;
  • reviewing and coordinating financial literacy and education initiatives by competent authorities;
  • developing training standards for the industry;
  • issuing warnings in case a financial activity poses a serious threat to EIOPA's core objectives;
  • within specific parameters, temporarily prohibiting or restricting certain types of financial activities that threaten the orderly functioning of financial markets or the stability of the whole or part of the European Union's financial system.