Consumer Protection Department​


The Consumer Protection Department develops and maintains EIOPA's conduct of business policy and conduct of business oversight on insurance and pensions by: ​

  • Providing advice to the European Commission on legislative measures
  • Drafting Technical Standards for endorsement
  • Developing Guidelines to promote convergent supervisory practices and consistent application of the European Union law
  • Identifying, analysing and reporting on financial innovations
  • Providing Impact Assessment analysis and advice with a particular focus on the added value of regulation
  • Monitoring and assessing the comply-or-explain procedure with the National Supervisory Authorities in the area of competence
  • Ensuring th​​e implementation of EIOPA's strategy for conduct of business supervision by: ​
    • ensuring a proactive strive for obtaining granular data for the use of the overall enhanced market monitoring, applying a proportionate and staggered approach avoiding unnecessary reporting burden
    • developing the evidence based approach applied in thematic reviews and the retail risk indicators, as recognised tools for ensuring supervisory convergence
    • applying consumer testing and other qualitative methods ensuring that EIOPA bases its findings on consumers' behaviour
    • interacting with policyholders, pension scheme/fund members and beneficiaries, industry and other stakeholders including through EIOPA's stakeholder groups, and engaging in regular dialogue meetings with non-European Economic Area supervisors in the area of competence