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Best Practices Report complaints-handling by insurance undertakings72574526/06/2012 11:14:56Their purpose is to contribute to “enhancing customer protection” as described in the underlying statutory objectives of EIOPA 1 . They are based on Article 29(2), EIOPA STS_ListItem_DocumentLibraryhttp://eiopa.europa.eu/Publications/Guidelines106647660http://eiopa.europa.eu26/06/2012 11:14:56pdfFalsepdf1515~sitecollection/_catalogs/masterpage/Display Templates/Search/Item_PDF.js

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