Key Values

​​​One of EIOPA’s strategic goals is to act as a modern, competent and professional organisation, with effective governance arrangements, efficient processes and a positive reputation. The following key guiding principles have been developed in order to support the Authority in achieving this goal. 

  • ​Good Administrative Behaviour
  • Independence
  • Public Access to Documents

Good Administrative Behaviour

EIOPA staff is committed to respect the following basic principles: lawfulness, non-discrimination, proportionality, impartiality, independence, objectivity, consistency, fairness and courtesy. In 2011, in order to ensure that these principles were followed by all its staff, EIOPA Management Board adopted the Code of Good Administrative Behaviour. The aim of the Code is to guarantee fair treatment and the delivery of high-quality services to the public.

Further documents:
Public service principles for the EU civil service



EIOPA shall act independently and objectively and in the interest of the Union alone [Article 1(6) EIOPA founding Regulation]. In that context, EIOPA applies a robust set of internal mechanisms and working processes to safeguard the independence of its work.

In September 2014, the Management Board adopted a revised Policy on the handling of Conflict of Interests (EIOPA-MB-13-055-rev1). A Conflict of Interest could arise when there is an actual but also potential conflict between the public duty of EIOPA and private interests of an individual or interests of his/her close family members, in which an individual has private-capacity interests which could improperly influence the performance of his/her official duties and responsibilities or could compromise his/her impartiality, objectivity or independence. The objective of the Policy is to avoid the situations when private interests of members of EIOPA’s decision-making bodies improperly influence the performance of their public duties and responsibilities. EIOPA aims to preserve impartial decision-making of its processes and to promptly identify and handle any possible conflict of interest.

In practical terms, members of EIOPA decision-making bodies are required to sign a declaration of intention and to provide an annual declaration of interests (updated if their situation changes). EIOPA will take appropriate measures/actions to remove or adequately mitigate an identified actual or potential CoI within the shortest possible delay.

​In August 2014, the Executive Director adopted a revised Policy on the handling of staff interests for its staff (EIOPA-13-480-Rev1). This policy is similar to the principles applied to the members of EIOPA's decision-making bodies. The Declarations of Intention, Declarations of Interest and CV of the Members and Alternates of EIOPA's decision making bodies can be found here. EIOPA also publishes on its website the Declaration of interests of EIOPA Chair​​ and EIOPA Exec​utive Director​.​

In compliance with article 16(4) of the Staff Regulations and with Regulation (EC) No 45/2001 of the European Parliament and of the Council (1), EIOPA publishes annual information on the implementation of the third paragraph of Article 16, including a list of the cases assessed.

Please find here the report on former senior managers.

(1) Regulation (EC) No 45/2001 of the European Parliament and of the Council of 18 December 2000 on the protection of individuals with regard to the processing of personal data by the Community institutions and bodies and on the free movement of such data (OJ L 8, 12.1.2001, p. 1).


Public Access to Documents

EIOPA is committed to adhere to the right of any citizen to have access to documents of the EU’s institutions, bodies, offices and agencies, as stipulated under the Charter of Fundamental Rights (Article 42) and the Treaty on the functioning of the EU (Article 15(3)). Information can be found on EIOPA’s website where materials relating to the Authority and its processes are made publicly available.

The rules governing the exercise of this right are laid down in:

  • Regulation (EC) No 1049/2001  of the European Parliament and the Council regarding public access to European Parliament, Council and Commission documents. This Regulation determines the general principles and limits governing the right on access to documents. It has been made applicable to documents held by EIOPA by Article 72 of EIOPA Regulation.
  • Decision concerning public access to documents  adopted by the EIOPA Management Board on 31 May 2011. This Decision contains practical measures to implement Regulation (EC) No 1049/2001.

If you cannot find the information you require on the website, requests for documents may be submitted:

by sending an email to

by ordinary mail to:

European Insurance and Occupational Pensions Authority
Access to Documents Team
Westhafenplatz 1
60327 Frankfurt am Main Germany

by fax: +49 (0) 69 95 11 19 19

In order to enable EIOPA to process your request, surname, first name, address, town and postcode, country, and telephone number should be stated in your request.

Please note that a request to access documents may fall under the exceptions provided for in Articles 4 and 9 of Regulation 1049/2001.