Complaint relating to an insurance or reinsurance company, insurance intermediary or occupational pension scheme

Step 1:

Have you already contacted your service provider (insurance company, insurance intermediary, occupational pension scheme) regarding your complaint?

No: Please contact the Customer Service department at your service provider to lodge your complaint.

Yes: But you are not satisfied with the way your complaint has been handled? Please proceed to Step 2.

Step 2:

Have you contacted your competent national authority or Ombudsman, where appropriate?

No: Please contact your competent national authority or Ombudsman, where appropriate, to submit your complaint. Here you can find the details of your relevant national contact point.

Yes: Your competent national authority or Ombudsman, where appropriate should able to explain further the options available to try and resolve your complaint.