Complaints against a national competent Authority

EIOPA is entitled to investigate non-application by competent authorities of the acts referred to in Article 1(2) of the EIOPA Regulation.

EIOPA carries out investigations according to its Internal Processing Rules on Investigation regarding Breach of Union Law. These rules state the criteria for those cases that should be admitted for investigation. At the same time they define how the requests to launch an investigation should be submitted to EIOPA and how EIOPA should initiate and conduct those investigations.

Submitting a complaint

In order to check the admissibility of your request, you can send all relevant information to or to:

EIOPA Chair (Confidential)
Westhafen Tower
Westhafenplatz 1
DE- 60327 Frankfurt am Main

The format of the complaint can be chosen freely.

For your convenience, EIOPA established a list of documents that may be used when submitting a complaint. Please be aware that EIOPA might require further information and documents concerning your case whilst analysing the merits of the complaint.

EIOPA will confirm the receipt of your request within 2 weeks.