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European Insurance and Occupational Pensions Authority
  • Consultation
  • Closed

Guidelines on complaints-handling by insurance undertakings

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Status
Closed
Opening date
Deadline

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Reference documents

Attached documents

  • 31 JANUARY 2023
Guidelines on Complaints-Handling by Insurance Undertakings
English
(91.92 KB - PDF)
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  • 31 JANUARY 2023
Best Practices Report complaints-handling by insurance undertakings
English
(79.78 KB - PDF)
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  • 31 JANUARY 2023
Summary of the main issues from Consultation on Complaints-Handling
English
(156.33 KB - PDF)
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  • 31 JANUARY 2023
Complaints-Handling Guidelines Consultation – Resolutions
English
(669.33 KB - PDF)
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  • 31 JANUARY 2023
Impact Assessment on Guidelines on complaints-handling by insurance undertakings
English
(103 KB - PDF)
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  • 31 JANUARY 2023
Draft Guidelines on Complaints-Handling by Insurance Undertakings
English
(125.01 KB - PDF)
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  • 31 JANUARY 2023
Draft Report on Best Practices by Insurance Undertakings in handling complaints
English
(67.29 KB - PDF)
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  • 31 JANUARY 2023
Template for comments
English
(90 KB - DOC)
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Comments received by SG

  • 31 JANUARY 2023
IRSG Opinion on Guidelines on Complaints Handling
English
(175.56 KB - PDF)
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Comments received

  • 31 JANUARY 2023
Comments Template CP 11-010a b ABI
English
(50.51 KB - PDF)
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  • 31 JANUARY 2023
Comments Template CP 11-010a b AILO
English
(44.42 KB - PDF)
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  • 31 JANUARY 2023
Comments Template CP 11-010a b AMICE
English
(57.13 KB - PDF)
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  • 31 JANUARY 2023
Comments Template CP 11-010a b April
English
(38.47 KB - PDF)
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  • 31 JANUARY 2023
Comments Template CP 11-010a b Allianz SE
English
(48.88 KB - PDF)
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  • 31 JANUARY 2023
Comments Template CP 11-010a b Allianz Tiriac RO
English
(41.17 KB - PDF)
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  • 31 JANUARY 2023
Comments Template CP 11-010a b Assuralia
English
(70.09 KB - PDF)
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  • 31 JANUARY 2023
Comments Template CP 11-010a b BIPAR
English
(146.79 KB - PDF)
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  • 31 JANUARY 2023
Comments Template CP 11-010a b CEA
English
(71.05 KB - PDF)
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  • 31 JANUARY 2023
Comments Template CP 11-010a b Chris Barnard
English
(45.2 KB - PDF)
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  • 31 JANUARY 2023
Comments Template CP 11-010a b Covea
English
(75.07 KB - PDF)
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  • 31 JANUARY 2023
Comments Template CP 11-010a b Danish FSA
English
(44.86 KB - PDF)
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  • 31 JANUARY 2023
Comments Template CP 11-010a b Danish Insurance Association
English
(51.15 KB - PDF)
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  • 31 JANUARY 2023
Comments Template CP 11-010a b FFSA
English
(61.61 KB - PDF)
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  • 31 JANUARY 2023
Comments Template CP 11-010a b UK FOS
English
(38.73 KB - PDF)
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  • 31 JANUARY 2023
Comments Template CP 11-010a b GDV
English
(76.05 KB - PDF)
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  • 31 JANUARY 2023
Comments Template CP 11-010a b GEMA
English
(63.42 KB - PDF)
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  • 31 JANUARY 2023
Comments Template CP 11-010a b Latvia
English
(46.97 KB - PDF)
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  • 31 JANUARY 2023
Comments Template CP 11-010a b MACIF
English
(75.43 KB - PDF)
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  • 31 JANUARY 2023
Comments Template CP 11-010a b MAIF
English
(44.94 KB - PDF)
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  • 31 JANUARY 2023
Comments Template on CP 11-010a b Mutualite FR
English
(143.34 KB - PDF)
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  • 31 JANUARY 2023
Comments Template CP 11-010a b Norton Rose IT
English
(42.53 KB - PDF)
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  • 31 JANUARY 2023
Comments Template CP 11-010a b RPC (TerraLex)
English
(306.44 KB - PDF)
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  • 31 JANUARY 2023
Comments Template CP 11-010a b RSA
English
(41.15 KB - PDF)
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  • 31 JANUARY 2023
Comments Template CP 11-010a b UK FSA
English
(36.46 KB - PDF)
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